Redjuvenate Privacy Policy
Redjuvenate (trading as Joe Williams, sole trader) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website redjuvenate.co.uk, make a purchase, or interact with us.
1. Information We Collect
We may collect the following types of information:
• Personal Information you voluntarily provide: name, email address, shipping/billing address, phone number (if provided), payment details (handled securely by our payment processors), and any information you submit via contact forms or customer support.
• Automatically Collected Information: IP address, browser type, device information, pages visited, time/date of visit, referring site, and cookies (see Cookies section below).
• Payment Information: We do not store full credit/debit card details - these are processed securely by Wix Payments, Klarna, and/or Clearpay (as chosen at checkout).
2. How We Use Your Information
We use your information to:
• Process and fulfil orders (including shipping and delivery updates).
• Provide customer support and respond to inquiries.
• Send order confirmations, shipping notifications, and transactional emails.
• Improve our website, products, and services.
• Send marketing communications (only if you have opted in).
• Comply with legal obligations (e.g., tax, accounting, fraud prevention).
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse site usage, and deliver personalised content/ads. You can manage cookies via your browser settings or our cookie banner. For details, see our Cookie Policy.
4. Sharing Your Information
We share your information only as necessary:
• With service providers (e.g., Wix for hosting, payment processors like Klarna/Clearpay, shipping carriers like Royal Mail/DHL, email services).
• With third-party analytics tools (e.g., Google Analytics) in anonymised form.
• If required by law, court order, or to protect our rights/safety.
We do not sell your personal data to third parties.
5. International Transfers
If we transfer data outside the UK/EEA (e.g., to payment processors or cloud services), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions).
6. Your Rights (GDPR/UK GDPR)
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal retention obligations)
• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is consent-based)
To exercise these rights, email info@redjuvenate.co.uk. We will respond within one month (extendable in complex cases).
7. Data Security
We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure.
8. Retention
We keep personal data only as long as necessary for the purposes collected (e.g., order data retained for 6 years for tax/accounting; marketing data until you unsubscribe).
9. Marketing Communications
You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us at info@redjuvenate.co.uk.
10. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. Continued use after changes constitutes acceptance.
12. Contact Us
For any privacy questions or to exercise your rights, contact: Joe Williams trading as Redjvenate
Email: info@redjuvenate.co.uk