Redjuvenate Refund Policy

Returns & Refunds – 30-Day Policy

 

We want you to be completely satisfied with your purchase. Full-priced items may be returned for an exchange, store credit, or refund within 30 days of delivery.

 

How to Return

 

Contact us at info@redjuvenate.co.uk to start the process. We will provide instructions and a returns address.

 

Conditions

 

• The item must be returned in new, resalable condition with all original packaging, accessories, and tags.

 

• You are responsible for return shipping costs (unless the item is faulty, damaged, or incorrect - in which case we cover return postage).

 

• Refunds are processed to the original payment method within 14 days of receiving and inspecting the return.

 

Non-Returnable Items

 

The following items cannot be returned, exchanged, or refunded for hygiene or consumable reasons:

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• Opened supplements

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• Opened skincare products (serums, moisturisers, creams, face masks, cleansers)

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• Any opened personal care or hygiene items (including sleep masks once used)

 

Faulty or Incorrect Items

 

If an item arrives damaged, faulty, or incorrect, contact us within 14 days of delivery at info@redjuvenate.co.uk. We will arrange collection (at our cost) and provide a replacement or full refund (including original shipping).

 

Sale Items

 

Items purchased during sales (discount >15%) may be returned for exchange or store credit only (no cash refund).

 

Pre-Order & Custom Items

 

Pre-order items and any custom-made products are non-refundable once processing begins.

 

Warranty

 

• Red light therapy panels: 3-year manufacturer warranty (covers defects in materials/workmanship).

 

• Red light torches: 12-month warranty.

 

• Supplements & skincare: Sold as per manufacturer guidelines - no warranty beyond statutory rights.

 

Questions?

 

Email us at info@redjuvenate.co.uk.